Handling Damaged or Defective Packages

What to Do If Your z3nmaquina Package Arrives Damaged or Defective

At z3nmaquina, we are committed to ensuring your complete satisfaction with every purchase. If you receive a package that is damaged or contains defective items, please follow the guidelines below to help us resolve the issue quickly and with minimal inconvenience.

Immediate Steps to Take Upon Receiving a Damaged or Defective Package

1. Inspect the package immediately when it arrives, checking both the external packaging and the items inside.

2. Document the damage or defect by taking clear photos of the damaged packaging and the affected items.

3. Gather your order number and any relevant purchase details to expedite the support process.

How to Contact z3nmaquina Customer Support

Reach out to our customer support team as soon as possible. You can contact us via [Insert contact method such as email address, phone number, or support portal link]. When contacting us, please provide:

• Your order number.
• A detailed description of the damage or defect.
• Photos of the damaged packaging and the defective item(s).

Return and Resolution Process

Once we receive your report, our support team will guide you through the process to:

• Return the damaged or defective item(s) — we will provide you with detailed instructions and any necessary shipping labels.
• Arrange for a replacement item or process a refund, depending on your preference and product availability.

We strive to make this process as seamless and speedy as possible, prioritizing your satisfaction at every step.

Additional Support and Information

For any questions or concerns during this process, please do not hesitate to contact our customer support team. We are here to assist you and ensure a positive resolution.